Syracuse Heating and Cooling (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including details related to phone calls, website inquiries, and SMS/text messaging communications.

Information We Collect

We may collect personal information when you:

• Request heating, cooling, or HVAC solutions
• Submit forms through our website
• Contact us for questions, appointments, or support
• Communicate with us by phone, email, or SMS/text message

Information collected may include:

• Name
• Phone number
• Email address
• Property or service address
• Details related to your HVAC or service request

How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Provide updates regarding your HVAC solutions
• Send invoices, reminders, and notifications
• Notify you about technician arrival times
• Send promotional or marketing communications (only if consent is provided)
• Improve customer support and communication services

Text Messaging & SMS Consent

By providing your mobile phone number, you consent to receive SMS/text messages from Syracuse Heating and Cooling.

Message frequency may vary depending on your service activity and communication preferences. Standard message and data rates may apply based on your mobile carrier plan.

SMS communications may include:

• Appointment reminders
• Service confirmations
• Technician updates and notifications
• Promotional offers and special announcements (if opted in)

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message received from us.

For additional assistance, reply HELP or contact us directly:

📧 Email: info@syracuseheatingcooling.com
📞 Phone: (315) 802-1535

Information Sharing

Syracuse Heating and Cooling does not sell, rent, or share your personal information with third parties for marketing purposes.

Your information may only be shared with trusted service providers who assist us with business operations such as scheduling software, invoicing systems, payment processing, or communication platforms necessary for providing HVAC solutions and customer support.

Data Protection & Security

We take reasonable security measures to help protect your personal information against:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration
• Security threats affecting stored customer data

Contact Syracuse Heating and Cooling

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

📧 Email: info@syracuseheatingcooling.com
📞 Phone: (315) 802-1535
📍 Address: Syracuse, NY