Terms & Conditions

These Terms & Conditions (“Terms”) govern the SMS/text messaging program and communication services provided by Syracuse Heating and Cooling (“we,” “our,” or “us”).

By opting into our messaging services, you agree to the terms outlined below.

Program Overview

By submitting your phone number through our website, contact forms, appointment requests, or service inquiries, you consent to receive SMS/text communications from Syracuse Heating and Cooling.

These communications may include:

• Appointment reminders
• Technician arrival notifications
• Service confirmations and updates
• Billing reminders and payment notifications
• Promotional or marketing messages (only if you opt in)

Message Frequency

Message frequency may vary depending on your service activity, appointment schedules, and communication preferences with Syracuse Heating and Cooling.

Opt-Out Instructions

You may opt out of receiving SMS/text messages at any time by replying STOP to any message received from us.

After opting out, you may receive a final confirmation message. No additional SMS communications will be sent unless you choose to opt back in.

Help & Customer Support

If you need assistance with our messaging program, reply HELP or contact Syracuse Heating and Cooling directly:

📧 Email: info@syracuseheatingcooling.com
📞 Phone: (315) 802-1535

Message & Data Rates

Standard message and data rates may apply depending on your wireless carrier and mobile service plan.

You are responsible for any charges related to SMS/text communications.

Privacy Policy

Your privacy is important to Syracuse Heating and Cooling. Please review our Privacy Policy to learn more about how we collect, use, and protect your personal information and communication data.

Service Limitations

SMS/text message delivery may be affected by factors outside of our control, including:

• Wireless carrier limitations
• Network availability or signal interruptions
• Mobile device compatibility issues

Syracuse Heating and Cooling is not responsible for delayed, failed, or undelivered text messages caused by third-party carriers or technical limitations.

Contact Syracuse Heating and Cooling

If you have any questions regarding these Terms & Conditions, please contact us:

📞 Phone: (315) 802-1535
📧 Email: info@syracuseheatingcooling.com
📍 Syracuse, NY